Job details

Customer Service Advisor (1 year Fixed Term  Cover)

Salary £19269.56 pro rata  

Benefits:

  • enhanced pension 
  • free parking 
  • subsidised canteen 
  • gym onsite  
  • 32 days holiday (inc bank hols)

Hours: Mon-Fri 35 hours per week 

This is an immediate start role for a 1 year  fixed term contact to work with a UK leading, award winning company and  team!

Overview:

Customer Service Advisors are responsible for delivering an informative and responsive telephone based service which provides outstanding customer service and champions best practice in customer relationships to customers and members of the public

Duties:

  • To respond professionally and effectively to all incoming telephone calls/inquiries in accordance with agreed procedures and standards
  • To escalate sensitive/urgent matters to appropriate internal department or Team Leader (as appropriate) and highlight repetitive issues/calls to Team Leader
  • To add appropriate notes to customers electronic files
  • To respond appropriately to external emails received or forward to relevant internal team for actioning
  • To pro-actively keep up to date with relevant information to ensure all customers are advised/responded to effectively and correctly
  • To provide support and cover to Administration team colleagues and other internal departments as appropriate and agreed by Line Manager
  • To undertake any other general team and administrative tasks as directed by the Administration Manager/Team Leader when the need arises (which may include training/induction, photocopying, typing, filing, distribution of correspondence etc
  • To undertake any other duties as appropriate within their competence as required from time to time

Personal Specification:

Good general standard of education to GCSE or equivalent level with strong admin and keyboard skills (or demonstrable & verifiable relevant work experience)

PC literate with demonstrable experience of Microsoft Office applications and strong keyboard skills

Excellent communication skills

Ability to prioritise workload and meet deadlines

Strong administrative and interpersonal skills

Honesty and integrity with some understanding of data protection

Excellent Customer service skills – can recognise customers’ needs and strives to provide the best level of customer service

 

This is a Sunday Times top 100 company and it really is a company of choice to work for.  So if you feel you are the right experienced Customer Services individual that can offer a professional and engaging service, please send your details to us now.

If you do not hear back withing 3 working days, unfortunately you have not been shortlisted on this occasion but please do keep an eye for alternative suitable roles and thank you for your application

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