Our Houghton Regis based client has recently installed a new IT system and is looking for a temp to join them for about a 2-3 months or so as a first line helpdesk customer services assistant.
Rate of Pay: £10 - £11 ph depending on experience
Benefits: parking, canteen, additional holiday pay, pension (after qualifying period) 28 days holidays (pro rata inc bank hols)
Hours: Mon-Fri 9am-5pm (35 hrs per week)
You will be responsible for taking calls from their customers who are having teething problems that could range from logging on to asking a question and you will be required to either resolve the issue if possible or take detailed notes of the problem and the customer and pass to IT to resolve.
For this role, you will need to have great listening skills, take detailed records, be patient to help, guide and support (we all know how frustrating it can be with new technology!) and be helpful, calm and professional at all times.
You will have great verbal and written communication skills and a passion for problem solving and customer care. You will have worked in a similar customer service care / 1st line support role before.
This is to start asap so please send your cv to James Newbury Appointments for an immediate response. If we do not respond we are sorry, but unfortunately your cv has not been shortlisted on this occasion. We thank you for applying and please, do keep an eye for other potentially suitable roles as we would love to work with you if possible,