Scheduling Administrator

Job details

Calling all experienced Customer service administrators - we may have a fab temp to perm opportuinty for you as Scheduling Administrator

Due to even further expansion and business growth, this lovely team and company, need not just 1 but 2 additional colleague to join their Scheduling team, on a temp to perm basis.

Location: Houghton Regis, Bedfordshire
Working Pattern: Mon-Fri 9am-5pm (1 hr lunch) 35 hrs per week

Salary: £13.24 - £13.45ph (£24479 if perm)

Benefits:

28 days holiday pay pro rata (inc bank hols) rising to 35 days holidays after 12 weeks temping
pension scheme (after qualifying period)
free parking

Hours: Mon - Fri 9am-5pm (1 hr lunch break) 35 hrs per week

Fancy working for a highly credible, global company, leading in its sector, with a great reputation?
Want to work with an engaging, fun team, that have a work hard, play hard mindset?
Looking to join a company, that can potentially lead to a long term career path?

Role Objective

Contacting the companies clients to ensure the companies annual assessment visits are scheduled to perform the company reviews and audits as required.

So a great phone manner with a tenacious, engaging attitude is essential as you will be speaking to all business managers, directors, etc to schedule these reviews.

Overview of the Role

You will provide a great administration service ensuring adequate resources/auditors are provided to deliver the expected services to the companies clients

To provide great administrative support within the operations team, being a key link between the companies customers and audit staff staff by administering daily activities required to achieve the scheduling and kpis required.

Preparing the client data for issuing accreditation certificates, invoices, contract reviews and provide the liaison between clients and the relevant staff regarding all inquiries and the progress of the application and certification process.

Duties

Scheduling and booking annual audit and review visits that ensures delivery of the companies services to its customers.
To assist in the team resource planning, ensuring resources are available to complete the annual visit
To plan and monitor visits to ensure that the annual visit programme is completed on time in accordance to the schedule.
Accurate compilation and entry of the reviews, including updating on activity required for better results, coding and queries.
Generating certificates and dispatching with invoices and maintaining accurate related records.
Providing support and cover to Administration team colleagues
Dealing with client inquiries, performing chase up calls and maintaining accurate electronic records
Planning own workload to ensure priority tasks completed to agreed deadlines and objectives are met.
To help identify issues and make recommendations for better working practice
To prepare routine reports

Must Haves

Minimum GCSE’s or equivalent qualification – including English and Maths (or demonstrable & verifiable relevant work experience).
Highly motivated with excellent administrative and organisational skills with the ability to prioritise workload.
Experience of Microsoft Office, PC literate and accurate keyboard skills
Excellent English communication skills and ability to build relationships, as there is a lot of phone liaison required
Great people and customer service skills, with experience of working in a customer service environment as well as solid administrative experience
Ability to work as part of a team or on own initiative with minimum supervision
Ability to work to deadlines and targets to ensure scheduled appointments met

This is a global award winning company that offers a great place to work. So if you are an experienced Customer services individual with good administration skills, then please send you details to us asap

If you don't hear back, unfortunately ,you have not been shortlisted on this occasion but please do keep an eye for further suitable roles and we would like to thank you for your application.