Job details
Are you someone that has good b2b customer services experience?Do you have great people and communication skills?
Do you have some experience doing 1st Line IT Support - sorting out the basic IT issues - have you turned off / on again? Have you rebooted? All the time being friendly, calm, helpful and professional?
Are you available asap for 2 months or so?
Fancy earning £445 gross for working a 35 hr week rising to over £500 gross per week after 12 weeks? PLUS additional holiday pay...
If 'yes' we could have a lovely little contract for you!
Location: Houghton Regis, Beds
Rate of Pay: starting at £12.74ph rising to £14.40ph after 12 weeks
Benefits: additional holiday pay
free parking
Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week)
Overview of the role:
- 1st Line IT helpdesk Support
- undertake testing with the team when required
- Provide efficient and effective helpdesk support to users.
- Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner
- Resolving tickets on a 1st line level and where necessary, take detailed info and escalate to a more senior IT colleague, for support.
- Undertake any other related work under the direction of the Management Team
- Highly motivated with excellent customer services, administrative and organisational skills
- Good understanding of IT systems and accurate keyboard skills
- Excellent customer service skills, both in person and on the telephone as there is a lot of phone calls taken
- Experience in working in a customer focused environment
- Ability to work independently and also as part of a team
- Previous Service Desk experience would be a great advantage
If you do not hear back within 3 working days unfortunately you will not have been shortlisted, but thank you for your interest and we do hope we can help on another occasion
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