Job details
Role: Global Operations DirectorLocation: Bedfordshire HQ so within a reasonable commute. There will be global travelling required circa 30% of the year
Salary: competitive, it will be dependent on the individuals qualifications, related sector experience and employment history
Benefits; company car
enhanced pension
healthcare
33 days p.a. holiday (inc bank holidays)
expenses (work related)
home office set up and allowance
and more!
The Global Operations Director will lead, manage, and continually improve the activities relating to customer experience, operational and technical activities within the UK, India, EMEA agents and other global offices utilising the businesses services.
The Operations team is at the centre of business performance.
This team is responsible for the delivery of back-office client experience and operational processes which support the delivery of audits, working closely with the technical managers and specialist ensuring adherence to technical requirements.
This role will provide:
• Direct services to UK/EMEA operational activities
• Operational support needs to certification activities in the global region for the brand (USA, China & APAC)
• Operational support for all Business brands cross nation strategies
The Global Operations Director plays a pivotal role in ensuring the company delivers its operational, financial and regulatory objectives.
Within the role, you will lead in delivering the companies continuing cultural journey to excellence in client experience and process delivery. Identifying opportunities for process enhancements and efficiencies, implementing best practices to streamline operations.
This role requires a strong customer focus to deal on a day-to-day basis with external and internal customers, suppliers and key partners.
Key deliverables
General Focus
• To Develop and implement Operational strategy in alignment with operations, accreditation and organization objectives for all services
• Actively maintain a working knowledge of all specific industry requirements and emerging challenges as well as competitor service approaches to inform strategy development and implementation
• Ensure the cultural aspect of strategy drives an operational team mindset that delivers a pace of work to achieve day to day results and solution-oriented actions
• To work to ensure effective relationships and process interfaces between functional departments across the business
• To stay connected and manage the day-to-day pace of work processes, including involvement in resolving through-put constraints and roadblocks
• Collaborate with Business wide teams (Technical, Operations, Business) to establish plans for achieving local and international strategic business objectives
• Develop and manage operational budgets
• To identify upcoming changes to regulations and work with the Global Accreditation Director to ensure required changes are undertaken
• Continue to develop the remote technical review function in India to support ambitious growth plans of the company and introduce flexibility in our approach towards supply and demand activities associated with administration and technical review work
UK Focus
• Overall delivery of the companies core objectives including (but not exclusively) audit day delivery, auditor utilisation, technical decision output, regulatory compliance, operational efficiency, client experience and overall EBITDA
• To focus the team on operational efficiency with a solution mentality to achieve day to day success and meet productivity targets
• Ensure measures are in place and actively managed for accreditation/process performance and communicated and understood by all UK management
• To instill a culture of customer focus, operational excellence, and continual improvement
• To represent the company at industry level at relevant client, industry or technical events/meetings/committees
• To ensure that the company delivers its services in compliance with certification and business regulatory requirements (ISO 17021, GDPR etc.)
• To drive operational leadership team to monitor core processes and detailed service delivery attributes for achievement of objectives through KPIs and reporting on these systematically to the business
• Ensure Operational Leadership team works with the Field Director in conducting continuous forecasting to pre-empt resource challenges and constraints
• Work closely with Managing Directors (UK, EMEA, India) and UK SLT to drive strategy, business performance and engaging culture, ensuring growth objectives are achieved and CX is improved
• Monitor all key client accounts to ensure that the company is meeting customer expectations while maintaining the growth and profitability on the account
International Focus
• Support the development, implementation and ongoing compliance and effectiveness of the global harmonization strategies of the Business Assurance sector
• Develop, implement and maintain global approach to use UK based accreditations and processes for supporting Accreditation schemes (Processes, ICC (International Competency Center), ISC (International Service Center), etc.)
• Overall delivery of accredited certification service support of local office customers. Including timely service delivery to meet customer and accreditation needs
• Work with local office management to determine work volumes, support needs and work prioritizations.
• Ensure intercompany transfer pricing is established in alignment with accreditation and other services provided and properly managed in support of financial department needs
• Ensure measures are in place and actively managed to ensure accreditation/process performance is understood and communicated to all interacting global locations using UK accredited support services
• Ensure use of India back-office services used by other locations is effective, timely and meets all accreditation requirements
• Support Finance Director, Managing Director (UK, EMEA and India), President and Business Assurance (BA) Sector Managing Director to ensure that local and global activities support the effective management of the broader BA business
• Participate in M&A activities, due diligence and integration activities where required
• Identify and evaluate strategic partnerships and alliances
Personal
• Exceptional personal integrity
• Strong, proven leadership skills, passionate about your field of expertise with the ability to inspire and motivate teams and colleagues across the company
• Highly motivated with strong organisation skills, target driven and high level of attention to detail
• Ability to effectively convey information to audiences through presentations and other mediums with excellent command of English both verbal and written (a second language would be useful)
• Ability to prioritise workload and meet challenging deadlines through excellent time management skills with minimal supervision
• An ability to operate and influence at a Senior Executive Level and experience of consulting, presenting, and communicating with executives and other key stakeholders
• Effective communication and interpersonal skills together with a collaborative working approach
• willing to travel abroad for periods at a time
• Experience in operational efficiency, client experiences and overall EBITDA
• Ability to use MS office applications (PowerPoint, Word, Excel & Outlook) and Business ERP Systems to a high level
Education, Experiences, Licenses and Certifications
• A bachelor’s degree or equivalent experience at Operations Director level (3 years plus, ideally with global markets)
• Ideal Candidate - Masters degree in business, strategy etc or equivalent (e.g. MBA)
• Full, clean, valid driving license
Full eligibility to work / reside in the UK permanently as global travel is required
If you feel you are the right individual for this role with the relevant skills and experience, then please send your cv to James Newbury Appointments for immediate review.
If you do not hear back within 3 working days, unfortunately, your cv will not have been shortlisted on this occasion. Thank you for applying though, and we wish you well in your search.
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