Job details

• Processing customer orders onto the in-house CRM system 
• Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
• Organising and coordinating collections and deliveries 
• Carrying out customer service follow up calls 
• Handle customer queries and complaints either over the phone or via email 
• Ensuring the customer information is kept up to date 
• Handling returns for customers and estimating handing charges
• Coordinating with other departments
• Organising and coordinating collections
• Scanning and filing of orders and other documentation 
• Provide general administration including handling general enquiries over the phone/email
• Assisting other team members with orders and helping other departments when the need arises
• Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls

• Previous administration and phone-based customer service experience
• Strong customer focus is essential
• Drive to always achieve the highest standards
• Great attention to detail both numerically and written
• Highly organised with the ability to prioritise tasks in order of importance
• Confident with clear written and verbal communication skills
• Committed to succeed and develop as part of a growing business
• Self-motivated and crucially a ‘can-do ‘attitude
• Proficient with MS Office (Excel, Word, and Outlook)
• Any experience working with CRM systems would be an advantage