Sales Order Processor

Job details

Fab opportunity for a confident individual with great, fast accurate keyboard skills and great attention to detail! We are recruiting for a temp to perm Sales Order Processor!

Duration: temp to perm
Location: Based in gorgeous offices in Stopsley, Luton
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Rate of Pay: £13.45ph plus holiday pay When permanent, this is £26227 p.a.

Benefits

28 days holiday inc bank hols
Pension (after qualifying period)
Free on-site parking
lovely break out and kitchen areas

Key Responsibilities
The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
Other duties include:

Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
Organising and coordinating collections and deliveries
Carrying out customer service follow up calls
Handle customer queries and complaints either over the phone or via email
Ensuring the customer information is kept up to date
Handling returns for customers and estimating handing charges
Coordinating with other departments
Organising and coordinating collections
Scanning and filing of orders and other documentation
Provide general administration including handling general enquiries over the phone/email
Assisting other team members with orders and helping other departments when the need arises
Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls

What would make you a good candidate for this role?

Previous administration and phone-based customer service experience
Great, proven customer services
Commited to achieving the highest standards and work ethics
Great attention to detail, both numerically and written as there is a lot of data entry of orders
Highly organised with the ability to prioritise tasks in order of importance
Confident with clear written and verbal communication skills
Self-motivated and crucially a ‘can-do ‘attitude
MS Office (Excel, Word, and Outlook)
Full rights to work in the UK (no student visas please, we need full rights to work in the UK)

So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review.