Job details
If you are and experienced Business to Business Client Customer support Executive, and are available to cover as a temp for about 1 - 2months or so, we may have a great opportunity for you!Role : Customer Support Executive
Location: Houghton Regis, Beds
Days/Hours: Mon-Fri 9am-5pm 35 hrs per week
Role:
This a practical hands-on position, ideal for a someone who is looking to work for a growing and dynamic global business.
you will provide professional value-added administrative and customer services to clients within the Customer Operations Department, providing professional advice and support
The role will require a wide variety of skills and experience, including administration and excellent customer service skills in order to support , enhance and develop the relationships with the clients
The company offer a range of business services and standardisation practices to the environment, quality, health and safety, automotive, aerospace and other industry sectors, so a great variety is to be had.
The primary objective of the role is to maintain and nurture the company’s customer base, ensuring great customer satisfaction through the client services, management, and the accurate processing of the new client’s applications and throughout the relationship.
Day-to-Day
New application processing – To ensure new client applications are processed through the system accurately using the information provided on the contact review documents.
Client retention – To communicate with the clients to increase loyalty and retain businesses or services and quickly devise solutions to problems raised.
Customer Service – Ensure a first-class customer service is always delivered, this will be measured through customer feedback, attrition levels and retention.
Suspension Process Management – To ensure the suspension process is started and progressed in line with regulations when advised by the Customer Services/Operations Manager.
Client enquires – To respond to client queries when forwarded from the Operations Manager in a timely and professional manner.
Time Management - Planning own workload to ensure priority tasks completed to agreed deadlines and objectives.
Support - To undertake any other duties as appropriate within their competence as required from time to time
This is a varied and engaging role, which requires excellent client services skills, with a proven career of business to business customer services along with great administrative skills.
There will be a lot of phone work as well as written business communications, so great professional business English is a must.
It is covering sick leave, so the role may continue for a couple of months - and it really does offer a great insight and opportunity to work for a real global leading professional business!
If this is you, please send your CV to James Newbury Appointments for review. If you do not hear back within 3 working days, unfortunately, on this occasion, you will not have been shortlisted but we thank you for your application and wish you well in your search.
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