Customer Services Administrator

Job details

Looking for a Customer Service Admin job to start ASAP?
Are you a good administrator with great communication skills?
Do you have a great, engaging phone manner?
Do you have good people and customer service skills?
Do you want to work for a great team and company?

Due to expansion, this UK leading not for profit Houghton Regis, Beds based client is looking for a Customer Services Administrator to join the team to start asap.

Salary £21872.02 (rising in April 2024)

Benefits free parking
5 weeks holidays
PLUS Christmas and New year off
PLUS bank holidays (8 days)
enhanced pension
healthcare
cycle to work scheme
intro a friend scheme
plus plus plus!
hybrid working (3 in office 2 at home)

Hours: 35 hours a week Monday to Friday 9am-5pm (1 hr lunch)

Overview of the Role:

To provide a professional administrative service for the company.

You will be the main interface between the customers and the companies field staff, administrating daily activities associated with the companies and customers needs and requirements .

This is a customer focused role which requires you to take a pro-active approach in the care and support of customers in line with business strategy. It is essential any re-active response focuses, with forward planning to ensure resolution communicated in a timely manner.

The post holder will deal with potentially sensitive and private data/information, and liaise with clients and internal staff members to resolve relevant inquiries, delivering a professional service to the companies customers.

Duties and Responsibilities

this is mainly a phone based business to business role, as expected in Customer Services,dealing with the members (clients) of the company, so a good engaging phone manner and great people skills are a must.

To ensure that administrative procedures meet the requirements of the Quality Manual where applicable
To plan own workload to ensure priority tasks completed to agreed deadlines and objectives
To liaise with key personnel in future developments within the company and improving processes in regard to documentation, practices, implementation, Operation and services offered
To input and validate a range of data via the schemes database
To respond effectively to client queries and requirements in accordance with agreed procedures and escalate sensitive/urgent matters to Team Leader
To contact clients to agreed ways of working and timescales via the scheme’s operating database system
To pro-actively resolve all inquiries and highlight any potential process delays and issues to Team Leader
To provide support and cover to Administration team colleagues as appropriate
To provide support to other internal departments as appropriate and agreed by Line Management
To comply with the requirements of the Health and Safety policy
To undertake any other general team and administrative tasks as directed by the Administration Manager/Team Leader when the need arises (which may include training/induction, photocopying, typing, filing, distribution of correspondence etc)

Essential

GCSEs or equivalent qualification (or demonstrable & verifiable relevant work experience)

Highly motivated with excellent administrative and organizational skills

Excellent phone skills

Excellent English witten and verbal skills

A great listener and problem solver

Microsoft office packages and accurate keyboard skills

This is a truly fun, great market leading, award winning company to work for, with a long term team in situ; so if you are interested and feel you have the right skill sets and experience, please send you details to info@jamesnewbury.co.uk

Unfortunately, if you do not receive a response, you have not been shortlisted but please do keep an eye out for other suitable roles we may be able to support you with. We wish you well in your search.